Meet the team
These are the faces behind the success of Housing Jigsaw – the teams from NPSS and Housing Partners. It takes a lot of people to make this a success and like you, they are all dedicated professionals who have been working tirelessly behind the scenes to play their part in supporting you and the work you do in reducing homelessness.
Combining excellence in housing practice with software expertise
The NPSS Gang – at the heart of it all
Dawn joined NPSS in 2015 and has over ten years’ experience of working in housing options at both district and unitary authority, where she played a senior key role in preventing households from becoming homeless. Dawn was also pivotal in establishing the first rough sleeper task and targeting group in the South West. Dawn is an experienced trainer; in 2017 she delivered the NPSS HRA course to over 2500 delegates.
Since establishing NPSS in 2013, the team has gone from strength to strength under Tracy’s leadership. Tracy has worked in housing and homelessness for over 20 years including in head of service roles at core cities and London. Previous to this Tracy managed the DCLG advisor team at central government.
Since beginning her housing career in 2004, Lindsay has worked in both the statutory and voluntary sectors focusing on housing options and allocations. Lindsay is passionate about an early intervention and prevention approach to homelessness and on behalf of NPSS, gave evidence to the Communities and Local Government Committee as part of the scrutiny of the Homelessness Reduction Bill.
Naomi joined NPSS in 2018 and has worked in the Homelessness field for the last 5 years, developing and strengthening relationships between statutory and voluntary agencies. Partnership working is Naomi’s key strength, supporting agencies to make the best use of resources and achieve better outcomes for those at risk of homelessness. Naomi is passionate about prevention techniques and has supported local authorities to commission and deliver preventative services in an effective way.
Angie joined the NPSS team in 2016, having worked in local government housing services for over 16 years. As head of service for England’s largest unitary authority, Angie was responsible for bringing together four district council housing options and allocation teams and eliminating the use of bed and breakfast by aligning policies and creating an early intervention and prevention focused team. Angie’s knowledge of the sector helps provide essential daily support and guidance to local authorities across the country.
Ieuan ap Rees
As an experienced head of service, Ieuan previously oversaw Ealing’s reduction of families in B&B from 600 to zero. Ieuan has successfully bid for, commissioned and managed subregional projects with a focus on preventing and tackling single homelessness, rough sleeping and providing suitable temporary accommodation. Ieuan is the team’s legislative expert; specialising on the Homelessness Reduction Act and its implementation across local authorities in England.
Housing Partners’ Products Guys – turning great ideas into reality
Melanie Bridge, Product Owner (Discovery)
A recent addition to the Housing Jigsaw team, my role is to discover product features and enhancements to improve user experience and be the advocate for the customer within Housing Partners.
John Carthew, Head of Product
My role in the development of Jigsaw has been and is to ensure that: we build what the experts (NPSS and our customers) need and that we build it in the order they want it. We don’t over-promise and we deliver what we say we will deliver; we adapt and adjust what we will work on based on feedback from customers.
Gareth Evans, Business Analyst
I work closely with NPSS to understand the challenges faced by practitioners and then work with the software developers to build tools that address these challenges.
Oliver Florence, Product Owner
I work on the discovery side of the product team at Housing Partners; my role focuses on collaborating with customers to understand the challenges they face, and then design and deliver solutions in partnership with them.
The Implementation Team – ensuring your success with Housing Jigsaw
Greg Andrews, Head of Customer Operations
My role is to manage the customer-facing Implementation and Help Desk teams. The Implementation team have been responsible for the successful onboarding, training and configuration of our PRAH customers and now offer ongoing support.
Jennie Atkins, Implementation Manager
My job was to make sure our customers were set up correctly and raring to go for the 3rd April. I’m also sporting a few new grey hairs from dealing with the 600 suggestions that were raised on the Forum!
Richard Baker, Implementation Data Manager
A data evangelist offering technical support and data analysis expertise to a variety of stakeholders with varying degrees of technical knowledge. Project managing all data related aspects of implementations including technical setup configuration and training.
The Helpdesk Team – always on hand to support you
Dot, Helpdesk Support
Tammy, Helpdesk Support
Jackie, Helpdesk Support
Abi, Helpdesk Support
Debbie, Helpdesk Team Leader
The Sales and Marketing Guys – they’re not monsters
Colin Collier, Head of Partnerships
Housing Partners provides a number of services across the social housing sector. HRA had a hard deadline of 3rd April and we were delivering the most full-featured HRA solution and extensive test and feedback programme. My role was to provide absolute focus across Housing Partners and work with NPSS and some trailblazing local authorities to help ensure that Housing Jigsaw was delivered on time and focused on what customers really want.
Jonathan Fincher, Partnership Development Manager
I have recently joined Housing Partners as a Partnership Development Manager. I bring vast experience in the software solutions industry, having previously held the position of Senior Account Manager for an Inbound & Outbound Communications supplier within the public sector.
Kevin Gilhooly, Partnership Development Manager
Kevin supports Housing Jigsaw by preparing tender responses, pitches and presentations. He has successfully launched new technology solutions into B2B, membership organisations and the public sector including local authorities, education and social housing
Bel Holt, Partnership Development Manager
I am a housing professional with over 25 years industry knowledge. Having worked on both the customer and supplier side of the business, I have gained a solid understanding of processes, issues and solutions. I joined Housing Partners – a leading software supplier with an excellent reputation, in July 2018, as a Partner Development Manager
Eddy Irvine, Partnership Development Manager
I’m responsible primarily for HomeSwapper for Housing Partners on the registered provider side, but work across the organisation’s portfolio with a particular focus on Scotland and the north of England.