STAR2018-12-03T16:15:15+00:00

STAR

STAR enables Housing Jigsaw users to survey their customers in order to better understand their views on the quality of service delivered.  You can also benchmark performance (by agreement) with other providers of the same service

Tailored to the Homelessness Reduction Act, surveys are triggered at key stages of the customer journey, from initial contact through to prevention and main duty. Each short survey can be configured locally to suit your needs then collated into a clear dashboard to highlight areas for improvement. It has an easy-to-follow five point rating system on the dashboard which gives a clear snapshot of your overall service performance.

WATCH
Key features
  • Automatically triggers user surveys along the customer journey
  • Standard questions are fully configurable
  • Add new questions to any survey
  • Ability to turn off questions for certain customers
  • Segment feedback to understand local needs of users
  • Inbuilt standard questions that enable surveys to start immediately
  • Track customer satisfaction over time to inform service improvement
  • Reporting functionality on all questions
  • Fully compliant with GDPR and ISO27001
  • Upgrades included in the price with no additional costs
Case overview screen
STAR costs just £1,495 per year
Find out more

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CONTACT US

  • Housing Partners Limited, Whittington Hall, Whittington Road, Worcester, Worcestershire, WR5 2RY
  • 01905  361 500
  • info@housingpartners.co.uk